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As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation.
Working as part of a team of seven, you’ll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets…
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